Members of Bluebonnet Electric Cooperative have reported a recent increase in attempted phone scams by people claiming to represent Bluebonnet.
According to the co-op, the fraudulent callers appear to primarily target Spanish-speaking members, threatening to disconnect their electricity unless they make payment with retail store gift cards.
Members who receive a fraudulent call demanding immediate payment do not have to pay. Bluebonnet recommends that members obtain as much information as possible about the caller and report it by contacting the co-op’s member service representatives at 800-842-7708 from 8 a.m. to 5 p.m., Monday through Friday. Members are also invited to contact local law enforcement.
Bluebonnet chief executive Matt Bentke said the co-op would never contact members and threaten to immediately disconnect their electricity unless they make a payment over the phone or using a retail store card. He said, “This is not our way of doing business or treating our members. “
Bluebonnet makes at least two attempts to remind its members with overdue accounts – once by mail and another by courtesy phone call – within 10 days of their payment due date. Members who receive a call from someone claiming to represent Bluebonnet and demanding immediate payment, without first receiving a reminder by mail or courtesy call regarding their account, are asked not to pay.
Bluebonnet members can check their account status on the cooperative’s website, www.bluebonnet.coop, via the cooperative’s mobile app or by calling 800-842-7708.