Grieving family of a well-known Burton man who died were upset when 02 told them he would not pay off the credit on his pay-per-view cell phone – but they have now been told he will get the money back .
Relatives of former heavy factory machinist Allen Harrison were devastated by the death of the 73-year-old on Saturday, September 11, following a battle with lung cancer.
He spent his final days at St Giles Hospice, Lichfield, with Mr Harrison’s daughter and son-in-law, Kerry and John Davies, putting £ 25 credit on his phone so he could keep in touch with his friends and his family.
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After his death Mr Davies says he then called 02 to explain Mr Harrison had died and that they wanted to get the unused £ 25 back. However, Mr Davies was informed by O2 that it was not their “policy” to refund his account, but after being contacted by Staffordshire Live, the company has now agreed to refund the amount as a “gesture of goodwill. will”.
Mr Davies had told Staffordshire Live when he contacted O2 that he said there was nothing he could do when the family initially asked for the credit to be repaid.
He said, “Why should they have this money? It’s like they say if you die you will be penalized for it.
“My stepfather was a very respected man and had been with 02 for years. He went to the hospice and we put money in the account for him.
“It’s not about the money, but I’m devastated, I can’t believe how cruel someone can be. He would roll over in his grave if he knew it.”
Mr Harrison’s daughter Kerry said her father, who was also a grandfather of three boys, went to the doctor at the end of the first lockdown last year and was diagnosed with lung cancer.
She said: “He didn’t let it be known, but he was losing weight. He then underwent radiation therapy and was given the green light in January, so he rang. [at the hospital]. He was waiting for the results and in May they found out he had spread to his other lung and spine.
“He was only supposed to go to St Giles’ Hospice so they could control his pain, but that never happened.”
Ms Davies said the family had topped their phone with £ 25 and believed he had tried texting a few but never succeeded.
She said: “When he passed away we spoke to the bereavement service at 2 am and they said it was not their policy to reimburse the deceased. It is not about money, we would rather have donated the £ 25 to St Giles, or maybe 02 should have made this donation. “
A spokesperson for O2 said: ‘We spoke to the customer on Monday and sent a check for the £ 25 Pay as You Go credit left on the deceased customer’s account.
“The terms and conditions for refunds for PAYG credit are described online here: https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read
“However, we would still be willing to speak to family members or loved ones if they contact us and speak to the bereavement team, and if they can pass data protection and access the device, we can seek to return the credit as a goodwill gesture, as we did in this case.
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