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Riverlink offers an automated telephone payment system

LOUISVILLE, KY (WAVE) – Riverlink hopes to make paying tolls less complicated with a new automated phone system.

This new system allows users to access account balances, add money to a prepaid account, or pay a bill without speaking to a customer service representative.

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This telephone system is now available and accessible 24 hours a day, 7 days a week.

Drivers with RiverLink prepaid accounts can call 855-RIV-LINK to check their account balance and add money to their accounts. Drivers will need their RiverLink account number and 4-digit PIN code. The PIN code can be found on RiverLink.com. Drivers should click on Account Features and Edit Account to highlight and reveal the 4-digit PIN.

Account holders simply press 1, enter their RiverLink account number and follow the voice prompts to add money to their account.

Drivers who receive RiverLink invoices should enter 2 if they call for an invoice. To make a payment, a driver must then type 1, enter the reference number located on the toll bill and follow the voice instructions.

Account holders can still manage accounts and make payments online.

RiverLink Customer Service Centers and the Call Center will be closed on Saturday May 27 and Monday May 29. The centers will reopen at 7 a.m. on Tuesday, May 30.

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